Player Retention Keeps Your Online Casino Alive & Helps Cultivate More Loyal Players
Have a decent and stable amount of players in your online casino?
We’re so proud of you.
Want to better secure their loyalty to your online casino—and at the same time, attract even more players?
Keep reading to find out how you can retain your players at your online casino.
PLAYER RETENTION IDEA #1: MAKE YOUR BONUS-GRANTING ANNOUNCEMENTS SAFELY TRANSPARENT
As an online casino, it’s imperative to have daily, monthly, or seasonal bonus offers. And it would greatly entice your players to play more if they know those bonus graphics aren’t there for display—if they can be sure they’re real.
Announce your winners in your online casino or on a safe outside platform. It can be a screenshot of their bonus winning reflected on their account or something else that screams it’s legit. You may cover the username and other account details of the winner to protect their identity—players don’t need to know who they are, they just need to know that somebody really does win.
PLAYER RETENTION IDEA #2: BE OBVIOUSLY APPROACHABLE AND ATTEND TO YOUR AGENTS, AFFILIATES, AND PLAYERS
We all know that FAQs don’t entirely serve our players and customers. There will always be an inquiry that is unique to their profiles, player experience, errors, and situations.
Make your online casino’s contact info obviously visible throughout the different pages of your online casino. Keep checking your social media inboxes for messages and comments from your players. Have a decent support team that can attend to their inquiries, requests, errors, glitches, and complaints.
PLAYER RETENTION IDEA #3: ADOPT EXCITING NEW TECHNOLOGY AND TRENDS
Whether it’s HTML5 vs Flash, Fiat vs Crypto, Virtual Reality or Augmented Reality, your online casino should be open to new technologies to keep up with the times. Your players on their end will definitely keep up with the times their own way, and if your online casino keeps sticking to the old stuff, they’re gonna start to wonder why you’re not adopting new technology.
Adapting new technology and constantly making new improvements will let your players know that you’re doing something on your online casino. Since they know you’re maintaining and improving your online casino, it will reassure them that the online casino won’t suddenly stop working.
PLAYER RETENTION IDEA #4: KEEP ATTRACTIVE, FUNCTIONAL, INTERRUPTION-FREE PLAYER EXPERIENCE IN ALL DEVICES
Your customers’ player experiences should be consistently good and smooth every single time they log in. If it lags too many times in a row, it’s not gonna be surprised if they switch online casinos. You and your IT Team should regularly look into, improve, and fix latencies, loading speeds, and make runs of test player sessions so that you can rest assured that your players are having a smooth experience in your online casino.
This goes not only to your online casino’s browser version but also on the app versions both in PC and mobile.
PLAYER RETENTION IDEA #5: KEEP THE STRONG SECURITY AND RELIABILITY OF YOUR ONLINE CASINO’S TRANSACTIONS
Keeping your online casino’s security strong not only strengthens your players’ trust in your online casino but also keeps them feeling safe and at ease with the fact that their account details, their identities, and their money are all safe in your online casino. Be especially open to new security methods that further tighten your online casino’s already-strong secure transaction methods. Be on a lookout for potential loopholes and potentially-fraudulent player behaviors.
If your players are satisfied with your online casino for a reasonable amount of time, if they experience an enjoyable experience every time they log in, play, spin, and bet, then they would want to invite their gambling or even non-gambling friends to play at your online casino.
And that’s gonna be a very fun win-win situation.
Chat us up at ALT so you can start your online casino.